Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
Voice AI assistants have taken convenience in customer communication a level up. Your us...
Voice AI in healthcare refers to the use of voice-enabled tools powered by AI to ease pati...
Considering using chatbots and voicebots to amplify your support process? And wondering ...
Wondering which support is better for your company: phone or conversational AI? In this ...
In today's fast-paced functioning of the world, exceptional customer service trumps over...
The introduction of Siri in 2011 marked a pivotal moment in human-computer interaction. Si...
Struggling to enhance customer engagement and brand loyalty? Conversational Voice AI techn...
When it comes to customer service, the quest for efficiency without compromising quality...
Voice AI tech is on the edge of revamping CX like never before. We will see how outreach A...
The journey of voice AI has been nothing short of remarkable. What started as basic voic...
Analysing your outreach campaigns is very crucial. You send out messages, hoping they hit ...
Don't just play peek-a-boo with your customers this festive season—stay visible and buil...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
The modern world of business has become increasingly competitive, and providing customers ...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...
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