Verloop.io Dominates G2 Summer 2024Learn More
Many brands are switching to Verloop.io to avail the freshest fastest customer support in the market.
Verloop.io’s voice and chat AI is designed to be effortless and consistent for your users everywhere they go, which an elementary solution like Freshdesk simply fails to deliver. We tell you how.
Our solution is armed with the right analytical metrics to help measure just how well your conversational AI AND your live agents are performing. Mitigate and strategise better from immersive historical insights. Leverage it to offer the very best support experiences to your users!
👎 With no conversational and tracking analytics, Freshdesk leaves a disconnect between your team’s collective performance and your business goals.
Verloop.io is extensively armed to render support experiences your users only dream of. Besides voice support and campaign manager for WhatsApp, Verloop.io is available on all your user’s platforms of choice. Be it web, WhatsApp, Viber, Instagram, Facebook, or your app – our solution is devoted to offering consistency, regardless of the channel.
👎 Besides standard AI capabilities, Freshdesk extends support only on the web, in-app, and WhatsApp. And you guessed it right! Freshdesk offers no voice support or a dedicated WhatsApp campaign manager.
Verloop.io’s voice and chat AI boasts an extensive library of pre-built ML models that support use cases for YOUR industry – Real estate, BFSI, e-commerce, ed-tech, logistics, food-tech and more! Not only this, our AI offers native support for 20+ languages so your customers can freely speak their minds and get accurate support.
👎 Whereas Freshdesk does not have pre-built ML models which end up impeding a faster GTM. Adding to the bummer, Freshdesk doesn’t have multi-lingual capabilities that restrict natural interactions and significantly plummet the CX.
Verloop.io holds your hand at every stage of your journey with us. Our engineering team is always available to help you go live, and continuously improve your bot flows periodically. Our rockstar customer success team also holds regular QBRs to ensure we do our best to help you achieve your business goals!
👎Achievement is best shared. But with Freshdesk, your support function stays stagnant. Your team is left to figure out the next steps for your business growth with no direction or continued support.
FRESHDESK
Web, App, WhatsApp,
Facebook, Instagram, Viber
Web, App, WhatsApp
Advanced
Basic
Advanced
Basic
Don’t take our word for it. We will let them do the talking.
“The Product team is strong and ensures the product is evolving in the positive direction based on market needs. Excellent UI and browser the Product from Admin, Manager and Agent point of view. Quick RCA and consistent behaviour with Whatsapp and CRM. API Integration is too good”
“I like how easy Verloop is to understand from an agents perspective, me and my team has been using Verloop for the last 6+ months now and I must say this has been one of the easiest to use apps with an amazing real-time dashboard that gives us a clear picture of the inflow and metrics. One of the best updates recently that we saw was the new skill set option, it is what we have been waiting for soo long and it’s really helpful. Would be really great if we can add departments in the skill set as well along with the concurrency.”
“Using Verloop is a smooth process. It is user-centric. It helps us to identify the immediate need of the users by viewing the queries answered by the bot and allows us to provide quick responses with the help of canned responses. It does not lag, no delay in message delivery while chatting, secure website, and respects users’ privacy. Connects the user to nearby location, using the pin code.”
Transparent pricing optimised to help your business scale and soar
FRESHDESK
Transparent per
conversation pricing
Per agent seat pricing
with hidden charges
No additional charge
for bots
Bot enablement charges, per-message
charge over usual billing
Additional Agents are
not charged
Additional Agents are
charged separately
Additional Languages
are available
No option of additional
languages
