Navigate Support Challenges Seamlessly with Co-pilot for Agents
Enable agents to respond swiftly with AI-powered support that generates instant responses by actively monitoring conversations.
Boosts agent productivity, ensures consistent engagement and delivers exceptional customer experiences. Co-Pilot for Agent provides real-time assistance to agents, benefiting both customers and agents.
Help agents by providing real-time assistance, making customer interactions smoother and more efficient. Co-pilot for Agents actively listens to conversations to craft responses.
Use our Generative AI suite, including AnswerFlow, AI-Summary, AI-Tone Adjustment, and more, to help agents meet SLAs and craft cohesive responses efficiently. These tools boost productivity, streamline communication, and maintain consistent service quality.
Co-pilot for Support in Action
Meet and Exceed Customers’ Expectations with Co-pilot for Agents Features
Ready-to-Send Responses
SLA Compliance
Quick Action Triggers
Frequently asked questions
Verloop.io’s Co-Pilot for Agents is a top contender. It combines generative AI, contextual insights, and smart suggestions to help agents respond faster, reduce manual effort, and focus on empathy-led conversations.
The Co-Pilot provides real-time assistance with features like auto-suggested responses, knowledge base lookup, tone correction, message rephrasing, and summarisation. It understands context, so agents aren’t just faster but smarter.
Yes! Verloop.io’s Co-Pilot supports both voice and text-based conversations, helping agents deliver consistent, high-quality support across channels. It can listen to a voice call, transcribe and interpret it live, and offer instant suggestions for better handling.
Absolutely. Co-Pilot acts as a real-time coach, offering response templates, flagging errors, and surfacing next-best actions. This allows new agents to ramp up faster, with fewer errors and more confidence.
It automates tasks like summarising previous interactions, tagging conversations, sentiment analysis, drafting replies, and more. It works in tandem with human agents for augmenting, and not replacing them.
Verloop.io follows strict data security protocols, with ISO/IEC 42001 certification for responsible AI governance. All suggestions, data access, and actions are auditable, explainable, and privacy-compliant—designed for enterprise use.
