Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
In this blog post, you will learn the differences between the WhatsApp and WhatsApp Busin...
In this step-by-step guide, you will learn how to schedule WhatsApp messages on Android a...
In our fast-paced digital era, staying connected is crucial, yet managing constant commun...
You’ve likely been there.A customer waits on hold, gets bounced across teams, or repeat...
Most businesses track Net Promoter Score (NPS) to gauge loyalty. A high score signals bran...
We look at different types of customer support and how to go about selecting the best op...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
Stuck between choosing WhatsApp Business App or WhatsApp Business API for your business? W...
You’ve just taken on a new sales territory, and your first week is already a whirlwind o...
The term “Artificial Intelligence” was first coined by the father of AI, John McC...
While setting up an online store is relatively easy, running a successful one is challengi...
With more than 3 billion people using WhatsApp every month, it’s become the world’s m...
With exploding year-on-year growth in online shopping, customer expectations are soaring....
Travel Chatbots Help Provide a Better and Interactive Experience for Travelers.
I...
Businesses of all sizes are automating customer support to scale and improve consumer in...
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