Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
AI Adoption in UAE Retail
AI is changing the retail landscape in the UAE. Retailers are e...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
“Hey, just checking if you saw our offer?”It’s the kind of message that either gets...
If you’re running outbound sales the same way you did three years ago, chances are you...
When a customer in Dubai messages a brand on WhatsApp about a delayed delivery, they expec...
15 live chat features
Empower your support agents with live chat that help them delive...
Guide to Closing B2B Sales
Closing B2B sales is both an art and a science. I...
What’s the cost of a clunky client experience?
Revenue, retention, and reputation and a...
In this blog post, you will learn the differences between the WhatsApp and WhatsApp Busin...
In this step-by-step guide, you will learn how to schedule WhatsApp messages on Android a...
In our fast-paced digital era, staying connected is crucial, yet managing constant commun...
You’ve likely been there.A customer waits on hold, gets bounced across teams, or repeat...
Most businesses track Net Promoter Score (NPS) to gauge loyalty. A high score signals bran...
We look at different types of customer support and how to go about selecting the best op...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
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