Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
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In 2022, Open AI’s ChatGPT, a language model blew minds with its ability to generate hum...
The Customer Effort Score (CES) assesses how much effort customers must make to fix an iss...
In the most competitive world of e-commerce, the checkout page is the final hurdle. It’s...
AI is no longer the stuff of science fiction – it’s quickly becoming a pivotal tool fo...
Getting visitors to your Shopify store is one thing; converting them into customers is ano...
A platform where nearly 3 billion people ( well, 2.95 billion active users to be precise) ...
As the frost settles and the year draws to a close, it's time to celebrate! Verloop.io is...
Analysing your outreach campaigns is very crucial. You send out messages, hoping they hit ...
As we approach 2025, the WhatsApp API continues to be a powerful tool for businesses seeki...
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The overall loan disbursals in the micro-lending market increased by 80% in the past few y...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
The modern world of business has become increasingly competitive, and providing customers ...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...