Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: contact centre
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
Call centres are way ahead of the time when they had no choice but to work around proble...
As support becomes more customer focussed, the call centre is struggling to keep up. Aut...
Conversational AI is here to truly revolutionise contact centres into efficient, accurat...
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