Verloop.io Dominates G2 Summer 2024Learn More
With Verloop.io, dive deep into the limitless possibilities conversational AI has that Kata’s inadequate solution fails to bring to life. With our powerful voice and chat AI, coupled with broad integrations, omnichannel ability, and insightful analytics, delightful customer support has now become a reality.
👍 We know our bot performs, and we won’t shy away from showing it!
Verloop.io’s integrated support operating system is armed with AI-driven analytics for a panoramic view of your bot and agent’s performance. Set goals for your team, analyse historic data and track your bot/agent KPIs in real-time.
👎 Limited analytics push Kata’s solution a step back. The lack of agent-focus metrics, intelligent insights, and ambiguous visibility into historic data make Kata a poor contender for a robust conversational AI.
👍 Verloop.io is extensively armed to render support experiences your users only dream of.
Besides voice support and campaign manager for WhatsApp, Verloop.io is available on all your users’ platforms of choice. Be it web, WhatsApp, Viber, Instagram, Facebook, or your app – our solution is devoted to offering consistency, regardless of the channel.
👎 Besides standard AI capabilities, Kata extends support only on the web, in-app, and WhatsApp. And you guessed it right! Kata offers no voice support or a dedicated WhatsApp campaign manager.
👍 Verloop.io’s voice and chat AI boasts an extensive library of pre-built ML models that support use cases for YOUR industry – Real estate, BFSI, e-commerce, ed-tech, logistics, food-tech and more! Not only this, our AI offers native support for 20+ languages including Bahasa Indonesia so your customers can freely speak their minds and get accurate support.
👎 Kata ONLY provides support in Bahasa Indonesia and English. To add to the letdown, Kata’s FAQ automation is at best a keyword-driven tool, unlike Verloop.io’s AI-powered, contextual and perceptive builder.
👍 Verloop.io holds your hand at every stage of your journey with us. Our engineering team is always available to help you go live, and continuously improve your bot flows periodically. Our rockstar customer success team also holds regular QBRs to ensure we do our best to help you achieve your business goals!
👎 Kata comes with stagnancy. With no continued assistance from Kata throughout your digital transformation journey, your team is left with questions and no support for a strong bot foundation.
Kata
Advanced
Basic dashboard – No agent or historic data tracking
Fully Supported
Partially Supported (Third-party support through Qiscus)
Mature solution built for large enterprises and for SMBs
Advanced
Basic. Only supports Bahasa Indonesia and English.
We are closer to our customers with 4 offices across the globe.
Only Indonesia-focused
“The Product team is strong and ensures the product is evolving in the positive direction based on market needs. Excellent UI and browser the Product from Admin, Manager and Agent point of view. Quick RCA and consistent behaviour with Whatsapp and CRM. API Integration is too good”
“I like how easy Verloop is to understand from an agents perspective, me and my team has been using Verloop for the last 6+ months now and I must say this has been one of the easiest to use apps with an amazing real-time dashboard that gives us a clear picture of the inflow and metrics. One of the best updates recently that we saw was the new skill set option, it is what we have been waiting for soo long and it’s really helpful. Would be really great if we can add departments in the skill set as well along with the concurrency.”
“Using Verloop is a smooth process. It is user-centric. It helps us to identify the immediate need of the users by viewing the queries answered by the bot and allows us to provide quick responses with the help of canned responses. It does not lag, no delay in message delivery while chatting, secure website, and respects users’ privacy. Connects the user to nearby location, using the pin code.”
Transparent pricing optimised to help your business scale and soar
Kata
Transparent per
conversation pricing
Platform fee with additional charges for channels; agent charges paid to Qiscus separately
No additional charge
for bots
Bot enablement charges with an additional cost per channel
Additional agents are
not charged
Additional agents are charged by Qiscus; MAU based pricing unavailable
Additional languages
are available
No option of additional
languages
