What Happens When You Switch to Verloop.io?

100%

Move to Conversational AI Support

Up to 98%

Query Resolution using Automation

40%

Reduction in Agent’s First Response Time

Why Choose Verloop.io Over FreshChat?

Know your team and tool in-and-out

Our solution is armed with the right analytical metrics to help measure just how well your conversational AI AND your live agents are performing. Mitigate and strategise better from immersive historical insights. Leverage it to offer the very best support experiences to your users! 👎 With no conversational and tracking analytics, Freshchat leaves a disconnect between your team’s collective performance and your business goals.
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Be exactly where your users want you

Verloop.io is extensively armed to render support experiences your users only dream of. Besides voice support and campaign manager for WhatsApp, Verloop.io is available on all your user’s platforms of choice. Be it web, WhatsApp, Viber, Instagram, Facebook, or your app – our solution is devoted to offering consistency, regardless of the channel. 👎 Besides standard AI capabilities, Freshchat extends support only on the web, in-app, and WhatsApp. And you guessed it right! Freshchat offers no voice support or a dedicated WhatsApp campaign manager.

Built on languages they speak, built to suit YOU

Verloop.io’s voice and chat AI boasts an extensive library of pre-built ML models that support use cases for YOUR industry – Real estate, BFSI, e-commerce, ed-tech, logistics, food-tech and more! Not only this, our AI offers native support for 20+ languages so your customers can freely speak their minds and get accurate support. 👎 Whereas Freshchat does not have pre-built ML models which end up impeding a faster GTM. Adding to the bummer, Freshchat doesn’t have multi-lingual capabilities that restrict natural interactions and significantly plummet the CX.
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We practice what we preach

Verloop.io holds your hand at every stage of your journey with us. Our engineering team is always available to help you go live, and continuously improve your bot flows periodically. Our rockstar customer success team also holds regular QBRs to ensure we do our best to help you achieve your business goals! 👎Achievement is best shared. But with Freshchat, your support function stays stagnant. Your team is left to figure out the next steps for your business growth with no direction or continued support.

Verloop.io vs Freshchat – A Competitive Look

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FRESHCHAT

Channels Supported
Web, App, WhatsApp, Facebook, Instagram, Viber
Web, App, WhatsApp
WhatsApp Campaigns
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Voice on Chat
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Bot Insights
Advanced
Basic
Goal Tracking & Conversation Analytics
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Customisable Agent Panel
Advanced
Basic
Pre-built Workflows and API Integration
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Multilingual Support and Pre-built ML Models
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Experience the difference for yourself

Book a Demo

Our Users Love Us!

Don’t take our word for it. We will let them do the talking.

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4.7 out of 5

Freshchat

4.4 out of 5

Verloop.io is a Step Ahead of Freshchat

Our Conversational Platform Provides Personalised and Contextual Experiences Across All Channels

 

Our Pricing is Fresh on the Desk , and Never in the Works

Transparent pricing optimised to help your business scale and soar

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FRESHCHAT

Transparent per conversation pricing
Per agent seat pricing with hidden charges
No additional charge for bots
Bot enablement charges, per-message charge over usual billing
Additional Agents are not charged
Additional Agents are charged separately
Additional Languages are available
No option of additional languages
 

Our State-of-Art Features to Fire up Your Support Function

Conversational Intelligence

Live Chat, Bot Builder, NLP/ML FAQ, Multi-Lingual, Voice, Outreach – Campaign Manager

Insights

Overall Dashboards, Real-Time Analytics, Goal Completion Rate, User Insights, Report Scheduler

Integrations

Customer Relationship, Management, Ticketing Systems, Marketing Tools, Payments Gateways

Channels

WhatsApp, Facebook Messenger, In-App, Website, Instagram

Security

Enterprise-grade security, ISO27001, SOC2*, GDPR compliant

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