ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.
Verloop.io has a great platform. The chat tool is user-friendly with seamless chatbot flows. “Additionally, the stability of the platform ensures smooth operations and uninterrupted service.
Watania Takaful’s adoption of Verloop.io’s Conversational AI Platform resulted in a transformation of customer support, demonstrating the potential of AI-powered solutions in the takaful industry. This success story showcases how technology can revolutionise customer experiences in the insurance sector.