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Today, most of the bots (both chat & voice bots) are rule-based which forces users to interact in a constrained...

Multilingual support comes with its benefits, such as accessing a wider market and building loyalty. Let’s look at how companies...

With the latest partnership with Verloop.io, Watania’s customers will now be able to purchase a motor insurance without having to...

The market for conversational artificial intelligence (AI) is expected to grow from 4.2 billion dollars in 2019 to 15.7 billion...

Most of the organizations currently focus on making their support conversation as cost-free as possible. Verloop.io is a one-stop solution...

People around the world are warming up to the idea of using chatbots in banking. Likewise, we are also seeing...

When human agents interact with clients, it’s sometimes difficult to understand the customer’s questions. That’s why they go through regular...

Artificial intelligence is no longer just a random phrase; it has found premium applications across various industries. Generative AI is...

Consumers’ expectations continue to change as many people shift to digital channels for researching, shopping and customer service needs. Companies around the...

According to the bank, the number of customers accessing the bank online grew to 700,000 as it announced that it...