Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Technology has transformed customer support and service with AI and Interactive Voice Re...
Last month, a retail manager told us how a simple customer question landed in the inbox ...
In 2025, the WhatsApp API continues to be a powerful tool for businesses seeking to enhanc...
Nearly 1.5 million people had at least one conversation with a chatbot in the past year....
There was a time when having a chatbot on your website was enough to feel "digital-first...
Understanding top AI chatbot statistics for 2025 is essential if you want to see the clear...
In 2025, the world of NLP (Natural Language Processing) chatbots has transformed dramati...
Customer support automation in 2025 is set to change how businesses interact with their ...
Your customer placed an order and waited patiently, but the package didn’t arrive on ti...
We discuss 10 definitive AI chatbot trends, predictions and expectations for coming year...
Nowadays, great customer service is more important than it ever was. In 2025, businesses ...
Find out which are the best chatbot apps! Read about the 27 best chatbot apps powered by...
When it comes to conversational AI vs live chat with human as a customer support option, ...
A customer visits your site late at night with a question about their recent order. Inst...
WhatsApp Business API now become the go-to strategy for engaging customers and even enabli...
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