Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Instagram is a social media platform for sharing photos and videos. It boasts 1.07 billio...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bu...
WhatsApp Business API (WABA API) is always on the lookout for ensuring the communication...
AI has changed the way users interact with a real estate agency. We discuss 7 ways AI in...
Conversational AI in logistics focuses on using the automation process to facilitate the...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due ...
Siraj Uddin is Head of Customer Experience at Transak. He talks about the importance of ...
Conversational AI is trending and preferred communication tool for businesses. We look a...
We look at different types of customer support and how to go about selecting the best op...
Travel agencies need to be prepared when the industry opens up again. We discuss the cus...
It’s a big, crowded marketplace out there, full of consumers that want different thing...
WhatsApp Business is popular because it has already proven its strength in uplifting cust...
An inescapable truth of customer support is facing angry and difficult customers. In thi...
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