Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
In recent times, we have witnessed remarkable progress in AI, bringing about transformat...
Running an eCommerce business involves juggling various tasks, from marketing and invent...
A report from Achieving Customer Amazement claims that one in every four c...
Generative AI, the latest discovery in artificial intelligence, has revolutionised how w...
With more than 1.5 billion active users -- or nearly one-third of the global internet aud...
Set up your WhatsApp commerce shop with WhatsApp Business and WhatsApp API - How to mark...
Post-purchase customer experience involves your customers' interactions and experiences ...
Live chat support has emerged as one of the most efficient techniques for customer reten...
In the not-too-distant past, customer service in the hospitality industry relied heavily...
Whether offline or online, customers expect to search for and order products at their di...
In today’s fast-paced world, customer expectations demand immediate and precise respons...
Envision pouring your soul into your online business, only to be confronted with distres...
Exciting news! Verloop.io has been crowned "Best Customer Service Software for 2023" by T...
The shift from traditional code-based automation development to no-code AI solutions has ...
Last year, we announced that Verloop.io has officially become a WhatsApp BSP, and we’r...
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