Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Conversational AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
AI-powered chatbots are the craze. But is the chatbot powering your customer communicati...
An AI-powered chatbot upgrades your user onboarding experiences with real-time ticket re...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
Alina Wheeler said, “Design is intelligence made visible.” And it couldn't be more t...
Ask any HR professional what they work on, and it’s likely they will pull out a list o...
Economic crisis is looming over the world. Here’s how your customer support can keep u...
Are you considering using a conversational chatbot for your customer support? In this pos...
Should you or should you not get a WhatsApp Chatbot for your business?
If you a...
Companies are questioning which service is better for their customers - human or AI-powe...
We know AI training is no child’s play. But with these tips and ways handy, you can bu...
AI in call centres makes your agent’s life easier and improves customer experiences wi...
AI-powered chatbots have transformed the way we understand customer support. No longer i...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled busines...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
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