Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Resources
Is the agent meeting the defined SLA time for responding to the customer?Â
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Call Campaigns
That Convert
In the age of emails, ads, and chatbots, it’s easy to assu...
Guide on
Customer Support
Tickets
Every customer query is a storyâ...
Customer Service in
Banks
Banking has always been built on trust—but i...
Customer Support Automation Trends in
UAE
Think about the last time you contacted a bran...
Difference Between
AI Agent and IVR
Phone support has been around for de...
AI Agent
Handover
to Human
AI Agents — in both chat and voice â€...
Customer Intent
Guide
Imagine walking into a store where the salesperso...
AI Agents
for Enterprise
In two years, will your AI agent be your top-p...
Understanding
Call enter Script
Call centre interactions are a crucial ...
Top
Drift Alternatives
and Competitors
Drift, a leader in convers...
AI Agents in
Fintech
From fraud prevention to personalised wealth advice...
10 WhatsApp Automation Tools
With over 2.9 billion users worldwide and a 97% market ...
Can You Deliver World-Class CX at Scale While Cutting Costs? The Role of AIIt’s 2025, an...
Arabic isn’t just one language. It’s a rich tapestry of voices spread across regions, ...
Why Businesses Are Looking Beyond IntercomLet's say you’ve just set up an AI Agent on yo...
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