Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The term “Artificial Intelligence” was first coined by the father of A...
Once upon a time in food tech, a revolution was brewing. It wasn't sparked by a renowned...
In today's competitive market, customer experience is the new battleground, and AI is th...
Intents and entities evidently help AI identify the motive behind a user’s question. Th...
With businesses on the constant verge to expand their operations, speaking the local lan...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
The best way to learn how to prepare for the future is to look at the past. As we talk a...
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