Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Verloop.io outshines its competitors again on the latest G2 Spring 2023 Report. With 50 ...
Today, we bring you the self-serve Bot Builder.
We at Verloop.io are solemnly com...
Conversational AI solutions are is in its next phase with the emergence of Generative AI...
Agents are overburdened with a long list of tickets to resolve. This is why Conversation...
Call centres are way ahead of the time when they had no choice but to work around proble...
There’s no reason why any customer support experience should be hindered, for you and ...
The customer care industry has the highest employee turnover rate, around 30-50%. We loo...
We’ve done it once again!
Verloop.io has been named in the recently rolled ou...
Chatbots in banking services deliver superior customer experiences. Over the years, it ha...
For any business, customer feedback is a primary determinant of change and progression. I...
Salesforce is a leading and preferred CRM platform for businesses across the globe.
...
In this fast-paced world, businesses need to be quick regarding marketing. That includes ...
It is no secret that customer satisfaction is imperative for any business to thrive and ...
One probably has a set of three tools that they use to talk to customers; Phone calls, e...
Customer satisfaction is the key to the success of the business. It can be improved by d...
Converse