Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Our quarterly scorecard by G2 is here, and least to say, we have outdone ourselves for th...
We see more and more businesses embracing the era of mobile commerce today, and truly, t...
Generative AI is a powerful solution that has emerged in the ever-evolving world of AI an...
The automobile industry is experiencing a remarkable technological revolution, with cutti...
Technology has left no stone unturned in transforming the foodtech sector through
its...
Imagine this scenario: you're in a room, a coffee shop, or your office, surrounded by pe...
In today's rapidly evolving digital landscape, delivering a seamless and convenient custo...
Once upon a time in food tech, a revolution was brewing. It wasn't sparked by a renowned...
In today's rapidly evolving and highly competitive business landscape, delivering excepti...
Improving customer engagement for a delightful experience is crucial to a customer reten...
In recent times, we have witnessed remarkable progress in AI, bringing about transformat...
Running an eCommerce business involves juggling various tasks, from marketing and invent...
A report from Achieving Customer Amazement claims that one in every four c...
Generative AI, the latest discovery in artificial intelligence, has revolutionised how w...
With more than 1.5 billion active users -- or nearly one-third of the global internet aud...
Converse