Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Author: Harshitha Raj
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Getting visitors to your Shopify store is one thing; converting them into customers is ano...
A platform where nearly 3 billion people ( well, 2.95 billion active users to be precise) ...
As the frost settles and the year draws to a close, it's time to celebrate! Verloop.io is...
Analysing your outreach campaigns is very crucial. You send out messages, hoping they hit ...
Don't just play peek-a-boo with your customers this festive season—stay visible and buil...
The modern world of business has become increasingly competitive, and providing customers ...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...
Customer support has been an important aspect of any business. Your business doesn’t end...
Ever wondered how you could streamline data collection and lead qualification with a simpl...
No one likes spammy messages, and this rule applies to your customers as well!
A survey...
Imagine this scenario where a customer has purchased a product or service from your busine...
WhatsApp has grown from a basic chat software to an essential communication tool for compa...
In a world where customer loyalty is often defined by the speed and quality of service, bu...
META is set to launch a new marketing messages experiment, going live on August 29, 2024, ...
In today's fast-paced and ever-changing business environment, outstanding customer service...
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