Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Chatbots are a great resource to help you to engage with your audience and generate inte...
Omnichannel support integrates multiple customer engagement channels to provide a seamle...
Automation.
When you hear the word, what comes to mind? A picture showing gears...
In every company, customer support is a division that measures its success based on a cu...
Over the past few years, chatbots have stepped into the foray of mainstream business ope...
If you're online-first, then I am sure that you have seen one, you've used one. After al...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
Your landing page needs a chatbot.
Why?
It’s the one page where your ...
When the news broke out that Meta, then known as Facebook, had introduced WhatsApp API, ...
Businesses that dare to dream are the ones to grow. As aptly put by the English poet T.S....
Customer support is an often ignored facet of the Indian business ecosphere, but the n...
AI-powered chatbots are the craze. But is the chatbot powering your customer communicati...
An AI-powered chatbot upgrades your user onboarding experiences with real-time ticket re...
We discuss 15 essential customer support metrics, their definitions and tips to improve ...
Intelligent and contextual-driven chatbots are supremely important for businesses. We hav...
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