Is the agent meeting the defined SLA time for responding to the customer?Â
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Every support team looks for one thing: to be able to resolve customer queries satisfact...
Draft effective WhatsApp Message Templates that get approved in one go with this all-in-...
The process of categorising a user’s message to the intent behind the text is called In...
Banking is one of the leading industries to adopt digitisation and advanced technologies...
To build; or not to build – that is the question.Whether ’tis nobler in the enterpri...
WhatsApp.Â
The most popular and downloaded app in the world.Â
The app wh...
WhatsApp Business or Telegram Business? Which platform is the best for YOUR business? Rea...
Conversational AI is revolutionising how customer service is seen and managed and has un...
When we talk about customer support, we invariably think of a ticketing platform. Thatâ€...
Leads are important to any business. Without the leads, there wouldn’t be any sales an...
Healthcare can not compromise on time or quality of services. Here's why a WhatsApp Busi...
Chatbots serve many functions. And deployable on many channels. If you are looking for a...
Nobody likes switching between multiple apps to complete a single transaction. Whether i...
India's crypto boom changed the way financial investment works today. Here's how a crypt...
Selling and delivering customer support on Magento has never been easier. Check out how ...
Converse