Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Author: Harshitha Raj
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
We know AI training is no child’s play. But with these tips and ways handy, you can bu...
AI in call centres makes your agent’s life easier and improves customer experiences wi...
AI-powered chatbots have transformed the way we understand customer support. No longer i...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled busines...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
Bengaluru, 18 May, 2022: Verloop.io, a leading specialist in the conversational AI domain...
As support becomes more customer focussed, the call centre is struggling to keep up. Aut...
Meta announced that it will open the WhatsApp Cloud API to all businesses during their e...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
1.3 million.
That’s the daily, active global users on Instagram. And 90% of t...
Did you know the global estimated amount in money laundering is $2 trillion in one year?...
Boosted conversions, fraud detection, and easy payments are just a few things conversati...
Will AI reduce jobs? Will AI take our jobs?
Several questions arise whenever we t...
In this blog post, you will learn how to create a WhatsApp Business account.
Befo...
SMS vs WhatsApp. Is the fight really all its chalked up to be?
While hard to believe, ...
Converse