Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
GITEX, Gulf Information Technology Exhibition, is one of the biggest tech shows in the w...
2021 is a fresh year for modern e-commerce users, especially in Southeast Asia. The regi...
The Middle East has remained one of the early adopters of tech and AI innovations. In th...
Want to transfer your phone number to a different WhatsApp Business API Account? Read mor...
Conversational AI is playing a more central role in today’s support organisation. Bran...
We couldn’t be more excited to share this news with you! Today LinkedIn announced the ...
In a world full of conversational AI chatbots, selecting the one best suited for your co...
Real-time resolutions, happier CX, and cost-saving are a few ways mobile chatbots can be...
Businesses use WhatsApp Message Templates to send notifications or...
Your customers in the Middle East and Africa are spending a good chunk of their time on ...
Instagram has grown in popularity in the last decade. With over 1 billion users, it’s o...
Social media is booming in Southeast Asia, resulting in an influx of social commerce bus...
Social media is the newfound power for customer support. Read more to find out how you c...
Technology simplifies life.
Everything from the moment we wake up to when we slee...
An ideal chatbot flow ensures that your users stay engaged and informed. Here are 10 key...
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