Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
Measure your customer support chatbot’s achievements and value
Customer support...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
We are nine months into 2020, the year which promised big things. Instead, we are living...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...
2020 has been a rough year for luxury retailers and producers. Brands will have to rapidl...
Here’s our story on how we built CANbot - The COVID-19 bot equipped to answer all the q...
On March 15th, India registered an unhappy coronavirus milestone - 100 positive COVID-19...
Follow-up email has been a key part of Email marketing which is hard to be unnoticed. In...
More often than not, the insurance and banking industry operates as the unofficial shock a...
Don’t let this pandemic halt your business. Want to know how you can keep up? Then, le...
Let's discuss the elephant in the room. That is the looming effect of COVID-19 on the big...
We all crave for having productive days at work. It feels good to know that we hit our num...
On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. Th...
It’s 2020 and the Verloop office is buzzing. There’s stuff happening all around me. A...
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