Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Good customer service is the backbone of any successful business, no matter its size. A si...
In Q3 of the financial year 2024, the micro-lending sector recorded a gross loan portfolio...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: ...
Imagine calling a travel agency or booking MakeMyTrip to book your next getaway and being...
Remember the frustration of waiting on hold for 45 minutes, only to hear, "Sorry, I can't ...
This blog will cover everything you need to know about outbound call automation with the...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
Artificial Intelligence (AI) voice assistants are increasingly everywhere, transforming h...
As voicebots platform gain popularity, users increasingly use them for all their messaging...
Voice AI assistants have taken convenience in customer communication a level up. Your us...
Voice AI in healthcare refers to the use of voice-enabled tools powered by AI to ease pati...
Considering using chatbots and voicebots to amplify your support process? And wondering ...
Wondering which support is better for your company: phone or conversational AI? In this ...
In today's fast-paced functioning of the world, exceptional customer service trumps over...
The introduction of Siri in 2011 marked a pivotal moment in human-computer interaction. Si...
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