Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...
When it comes to crafting seamless conversational AI solutions, the goal is to make intera...
Customer support has been an important aspect of any business. Your business doesn’t end...
Ever wondered how you could streamline data collection and lead qualification with a simpl...
No one likes spammy messages, and this rule applies to your customers as well!
A survey...
Imagine this scenario where a customer has purchased a product or service from your busine...
No matter how efficient you product is, while running a business, you lose leads. Some pot...
Stuck between choosing WhatsApp Business App or WhatsApp Business API for your business? W...
WhatsApp has grown from a basic chat software to an essential communication tool for compa...
In a world where customer loyalty is often defined by the speed and quality of service, bu...
While setting up an online store is relatively easy, running a successful one is challengi...
META is set to launch a new marketing messages experiment, going live on August 29, 2024, ...
In today's fast-paced and ever-changing business environment, outstanding customer service...
It is with great pleasure that we announce the G2 Summer 2024 Report and guess what! Verlo...
Take your customer engagement to the next level. Download our chatbot template collection ...
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