Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Analysing your outreach campaigns is very crucial. You send out messages, hoping they hit ...
Don't just play peek-a-boo with your customers this festive season—stay visible and buil...
The modern world of business has become increasingly competitive, and providing customers ...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...
When it comes to crafting seamless conversational AI solutions, the goal is to make intera...
Customer support has been an important aspect of any business. Your business doesn’t end...
Ever wondered how you could streamline data collection and lead qualification with a simpl...
No one likes spammy messages, and this rule applies to your customers as well!
A survey...
Imagine this scenario where a customer has purchased a product or service from your busine...
WhatsApp has grown from a basic chat software to an essential communication tool for compa...
In a world where customer loyalty is often defined by the speed and quality of service, bu...
META is set to launch a new marketing messages experiment, going live on August 29, 2024, ...
In today's fast-paced and ever-changing business environment, outstanding customer service...
It is with great pleasure that we announce the G2 Summer 2024 Report and guess what! Verlo...
Take your customer engagement to the next level. Download our chatbot template collection ...
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