Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Good customer experience and a high percentage of customer retention are synonymous. Any...
Chatbots are declared to be the ongoing fad to survive in this business world, where auto...
WhatsApp Marketing allows companies to promote themselves on the world’s most popular ...
Update: We have a new list of the Best Chatbot Apps, updated for 2023, that’s bigger an...
Firstly, What is WhatsApp Catalog?
WhatsApp introduced the ‘Catalog' feature fo...
Chatbots are a great resource to help you to engage with your audience and generate inte...
Omnichannel support integrates multiple customer engagement channels to provide a seamle...
In every company, customer support is a division that measures its success based on a cu...
Over the past few years, chatbots have stepped into the foray of mainstream business ope...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
Your landing page needs a chatbot.
Why?
It’s the one page where your ...
When the news broke out that Meta, then known as Facebook, had introduced WhatsApp API, ...
Customer support is an often ignored facet of the Indian business ecosphere, but the n...
AI-powered chatbots are the craze. But is the chatbot powering your customer communicati...
An AI-powered chatbot upgrades your user onboarding experiences with real-time ticket re...
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