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customer support
3 Mins
Introducing Threshold- Your Ultimate SLA Tracking Tool
customer support
Introducing Threshold- Your Ultimate SLA Tracking Tool
  • May 2nd, 2024 / 3 Mins read
  • Aarti Nair
Is the agent meeting the defined SLA time for responding to the customer?  Are t...
customer support
3 Mins
G2 Badges Spring 2024
customer support
G2 Spring 2024 Report: Verloop.io Emerges as the Undisputed Leader
  • April 4th, 2024 / 3 Mins read
  • Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice Assistants
27 Mins
voice ai guide
Voice Assistants
2025 Voice AI Guide to Improving Customer Experiences
  • February 13th, 2025 / 27 Mins read
  • Aarti Nair
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
customer support
18 Mins
conversational ai
customer support
Debunking Conversational AI with Examples and Use Cases
  • August 28th, 2024 / 18 Mins read
  • Aarti Nair
The more natural, human-like communication with machines is made possible by conversationa...
customer support
15 Mins
what does customer support mean in early stage startup
customer support
The Importance of Customer Support in Early Stage Startup
  • May 11th, 2021 / 15 Mins read
  • Aarti Nair
Siraj Uddin is Head of Customer Experience at Transak. He talks about the importance of ...
email
6 Mins
key differences between email and conversational AI
email
Types of Customer Support: Email vs Conversational AI
  • April 28th, 2021 / 6 Mins read
  • Aarti Nair
Conversational AI is trending and preferred communication tool for businesses. We look a...
email
14 Mins
different types of customer support
email
Types of Customer Support: Introduction
  • April 26th, 2021 / 14 Mins read
  • Aarti Nair
We look at different types of customer support and how to go about selecting the best op...
travel
5 Mins
boost customer engagement in travel
travel
Boost Customer Engagement in Travel Using Conversational AI
  • April 20th, 2021 / 5 Mins read
  • Aarti Nair
Travel agencies need to be prepared when the industry opens up again. We discuss the cus...
customer support
5 Mins
how to make customer support strong
customer support
6 Things That Make Your Customer Support Strong
  • April 19th, 2021 / 5 Mins read
  • Aarti Nair
It’s a big, crowded marketplace out there, full of consumers that want different thing...
whatsapp
8 Mins
whatsapp business for small business
whatsapp
WhatsApp Business For Small Businesses
  • April 14th, 2021 / 8 Mins read
  • Aarti Nair
WhatsApp Business is popular because it has already proven its strength in uplifting cust...
customer experience
10 Mins
how agents can deal with angry customers
customer experience
10 Tips on How to Deal with Angry Customers
  • April 12th, 2021 / 10 Mins read
  • Aarti Nair
An inescapable truth of customer support is facing angry and difficult customers. In thi...
customer support
8 Mins
csat score
customer support
CSAT Score: The Ultimate Guide
  • April 6th, 2021 / 8 Mins read
  • Aarti Nair
Happy customers help run the business. Learn how chatbots help extend support, satisfyin...
insurance
6 Mins
insurance industry uses conversational ai
insurance
Conversational AI in the Insurance Industry
  • April 5th, 2021 / 6 Mins read
  • Aarti Nair
The appropriate implementation of conversational AI in the insurance industry can help s...
customer support
10 Mins
proactive customer support
customer support
Proactive Customer Service: Definition, Importance and Tips
  • March 29th, 2021 / 10 Mins read
  • Aarti Nair
Brands are now more focused on offering efficient customer care in terms of quality and ...
product
4 Mins
nudge to re-engage
product
Introducing Nudge to Orchestrate Reminders in Chat Rooms
  • March 24th, 2021 / 4 Mins read
  • Aarti Nair
What’s the hardest job to do?If we asked this question to a Marketer, they would probab...
whatsapp
6 Mins
benefits of whatsapp business account
whatsapp
Benefits of Using WhatsApp Business Account
  • March 24th, 2021 / 6 Mins read
  • Aarti Nair
A complete guide to understanding the benefits of using a WhatsApp Business account and ...
edtech
5 Mins
ai in edtech
edtech
6 Ways Automation is Changing the Edtech Industry
  • March 23rd, 2021 / 5 Mins read
  • Aarti Nair
Automation in the Edtech industry uses innovative tech to bring in the change that is be...
automation
4 Mins
automation
Why You Should Focus on Automating your Business Process
  • March 15th, 2021 / 4 Mins read
  • Aarti Nair
As technology moves ahead, the need for business process automation is also increasing a...
customer support
5 Mins
Automation is next big thing
customer support
Automation is the next big thing in customer support
  • March 8th, 2021 / 5 Mins read
  • Aarti Nair
With the growth of customer expectations, businesses need to rethink how they provide a ...

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Verloop Labs, Inc
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Verloop Labs Ltd
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