Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Introducing Voice by Verloop.io - A Conversational Gain
How many times have you wanted...
For an effective customer experience, focusing on the agent's experiences is as importan...
With communication at the crux of customer support, many businesses are looking for ways...
Our Panelists - A Quick Intro
This article is written based on the Verloop.io for Star...
In a study, 81% of travel respondents considered it very important for brands to provide...
With businesses on the constant verge to expand their operations, speaking the local lan...
WhatsApp announced changes to its Terms and Privacy Policy at the beginning of the year a...
2020 wasn't an easy year. As a business, the COVID-19 pandemic ravaged many markets and i...
Businesses of all sizes are automating customer support to scale and improve consumer int...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and con...
Constant customer support requires automation to do the heavy lifting. A reason to autom...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
...
Information security is the holy grail of all businesses these days. Irrespective of the ...
How many times have you wanted to know your customers’ feedback (to improve CSAT) and e...
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