Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Instagram is a social media platform for sharing photos and videos. It boasts 1.07 billi...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bu...
WhatsApp Business API (WABA API) is always on the lookout for ensuring the communication...
Conversational AI in logistics focuses on using the automation process to facilitate the...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due ...
Siraj Uddin is Head of Customer Experience at Transak. He talks about the importance of ...
Conversational AI is trending and preferred communication tool for businesses. We look a...
Travel agencies need to be prepared when the industry opens up again. We discuss the cus...
WhatsApp Business is popular because it has already proven its strength in uplifting cust...
An inescapable truth of customer support is facing angry and difficult customers. In thi...
The appropriate implementation of conversational AI in the insurance industry can help s...
Brands are now more focused on offering efficient customer care in terms of quality and ...
What’s the hardest job to do?If we asked this question to a Marketer, they would probab...
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