Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
A complete guide to understanding the benefits of using a WhatsApp Business account and ...
Automation in the Edtech industry uses innovative tech to bring in the change that is be...
As technology moves ahead, the need for business process automation is also increasing a...
With the growth of customer expectations, businesses need to rethink how they provide a ...
Introducing Voice by Verloop.io - A Conversational Gain
How many times have you w...
For an effective customer experience, focusing on the agent's experiences is as importan...
With communication at the crux of customer support, many businesses are looking for ways...
Our Panelists - A Quick Intro
This article is written based on the Verloop.io for Star...
In a study, 81% of travel respondents considered it very important for brands to provide...
With businesses on the constant verge to expand their operations, speaking the local lan...
WhatsApp announced changes to its Terms and Privacy Policy at the beginning of the year a...
2020 wasn't an easy year. As a business, the COVID-19 pandemic ravaged many markets and i...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and con...
Constant customer support requires automation to do the heavy lifting. A reason to autom...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
...
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