Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled busines...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wo...
Will AI reduce jobs? Will AI take our jobs?
Several questions arise whenever we t...
Conversational AI is made up of 7 components to ensure a smooth, fast, and reliant custom...
To build; or not to build – that is the question.Whether ’tis nobler in the enterpri...
Conversational AI is revolutionising how customer service is seen and managed and has un...
Earlier customers had basic expectations from a company – quality product or service a...
A unified customer profile view is a holistic view of customers’ information. Let’s ...
On 15th November, we held a webinar on ‘How to Future Proof your Customer Support Strat...
Empower your support agents with live chat that help them deliver the kind of great supp...
Transacting is the most crucial and conclusive part of a customer’s journey. Elevate th...
2021 is a fresh year for modern e-commerce users, especially in Southeast Asia. The regi...
In a world full of conversational AI chatbots, selecting the one best suited for your co...
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