Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Conversational AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
The customer care industry has the highest employee turnover rate, around 30-50%. We loo...
Customer satisfaction is the key to the success of the business. It can be improved by d...
Artificial intelligence has changed the way banks and financial institutions function - ...
Both the conversational AI solutions and chatbots work with a similar aim of offering cu...
Chatbots applications for industries have been the technological talk of the town. Over ...
Good customer experience and a high percentage of customer retention are synonymous. Any...
Chatbots are declared to be the ongoing fad to survive in this business world, where auto...
WhatsApp Marketing allows companies to promote themselves on the world’s most popular ...
Update: We have a new list of the Best Chatbot Apps, updated for 2023, that’s bigger an...
Chatbots are a great resource to help you to engage with your audience and generate inte...
Omnichannel support integrates multiple customer engagement channels to provide a seamle...
In every company, customer support is a division that measures its success based on a cu...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
Your landing page needs a chatbot.
Why?
It’s the one page where your ...
Customer support is an often ignored facet of the Indian business ecosphere, but the n...
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