Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
We're thrilled to introduce our latest breakthrough – the Smart Block.
The Smart Blo...
The crucial need to access mental health remedies at any given point is not just a want b...
In today's dynamic digital landscape, customer engagement has evolved beyond traditional...
Welcome to the ever-evolving banking world, where machines don't just count your money; ...
Our quarterly scorecard by G2 is here, and least to say, we have outdone ourselves for t...
We see more and more businesses embracing the era of mobile commerce today, and truly, t...
The automobile industry is experiencing a remarkable technological revolution, with cutti...
Imagine this scenario: you're in a room, a coffee shop, or your office, surrounded by pe...
In today's rapidly evolving digital landscape, delivering a seamless and convenient custo...
Once upon a time in food tech, a revolution was brewing. It wasn't sparked by a renowned...
In recent times, we have witnessed remarkable progress in AI, bringing about transformat...
A report from Achieving Customer Amazement claims that one in every four c...
Generative AI, the latest discovery in artificial intelligence, has revolutionised how w...
In the not-too-distant past, customer service in the hospitality industry relied heavily...
Whether offline or online, customers expect to search for and order products at their di...
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