Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Conversational AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
In Q3 of the financial year 2024, the micro-lending sector recorded a gross loan portfolio...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: ...
This blog will cover everything you need to know about outbound call automation with the...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
Artificial Intelligence (AI) voice assistants are increasingly everywhere, transforming h...
Considering using chatbots and voicebots to amplify your support process? And wondering ...
Wondering which support is better for your company: phone or conversational AI? In this ...
In today's fast-paced functioning of the world, exceptional customer service trumps over...
The introduction of Siri in 2011 marked a pivotal moment in human-computer interaction. Si...
Struggling to enhance customer engagement and brand loyalty? Conversational Voice AI techn...
The journey of voice AI has been nothing short of remarkable. What started as basic voic...
The Customer Effort Score (CES) assesses how much effort customers must make to fix an iss...
In the most competitive world of e-commerce, the checkout page is the final hurdle. It’s...
Analysing your outreach campaigns is very crucial. You send out messages, hoping they hit ...
The modern world of business has become increasingly competitive, and providing customers ...
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