Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Customer Support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
When a customer in Dubai messages a brand on WhatsApp about a delayed delivery, they expec...
What’s the cost of a clunky client experience?
Revenue, retention, and reputation and a...
We look at different types of customer support and how to go about selecting the best op...
You’ve just taken on a new sales territory, and your first week is already a whirlwind o...
With more than 3 billion people using WhatsApp every month, it’s become the world’s m...
Businesses of all sizes are automating customer support to scale and improve consumer in...
A good chatbot can improve agent efficiency, reduce operational costs, provide fast and a...
Integration of conversational AI platform with the customer service tools allows business...
Have you ever wished your app could handle customer queries the moment they arise—with...
Let’s say a customer lands on your website looking for a solution. In one scenario, the ...
Let’s say a customer receives a delayed product, reaches out to your support team, and...
Welcome to the ever-changing world of B2B sales!If you're under the impression that B2B ...
In today's rapidly evolving and highly competitive business landscape, delivering except...
Today, providing excellent customer support is essential for any business to thrive. How...
Customer support automation in 2025 is set to change how businesses interact with their ...
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