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Category: Customer Support

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customer support
3 Mins
Introducing Threshold- Your Ultimate SLA Tracking Tool
customer support
Introducing Threshold- Your Ultimate SLA Tracking Tool
  • May 2nd, 2024 / 3 Mins read
  • Harshitha Raj
Is the agent meeting the defined SLA time for responding to the customer?  Are t...
customer support
3 Mins
G2 Badges Spring 2024
customer support
G2 Spring 2024 Report: Verloop.io Emerges as the Undisputed Leader
  • April 4th, 2024 / 3 Mins read
  • Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
ai chatbots
11 Mins
AI Chatbots: A complete guide
ai chatbots
What is an AI Chatbot: How it Works, Use Cases, and Industrial Application
  • June 16th, 2025 / 11 Mins read
  • Harshitha Raj
Understanding AI Chatbots What if your business could hold thousands of conversations—s...
customer support
18 Mins
Conversational AI examples and use cases
customer support
Debunking Conversational AI with Examples and Use Cases
  • May 14th, 2025 / 18 Mins read
  • Harshitha Raj
Your customer lands on your website at midnight, frustrated because their payment didn’t...
chatbots in banking
7 Mins
conversational AI use cases in banking
chatbots in banking
10 Conversational AI Use Cases in Banking to Streamline Operations
  • December 13th, 2022 / 7 Mins read
  • Harshitha Raj
Artificial intelligence has changed the way banks and financial institutions function - ...
customer support
6 Mins
facebook messenger chatbot use cases
customer support
10 Best Facebook Chatbot Examples & Use Cases
  • November 23rd, 2022 / 6 Mins read
  • Harshitha Raj
Being a platform with massive traffic, this is the best opportunity for businesses to us...
Conversational AI
4 Mins
Website chatbot examples
Conversational AI
8 Well-Built Chatbots Examples That Get Users Talking
  • November 15th, 2022 / 4 Mins read
  • Harshitha Raj
Natural conversations with the power of AI are transforming customer support. Here, we e...
chatbot
5 Mins
best 5 chatbot apps
chatbot
The Best Chatbot Apps – Top 5 Apps Powered by AI
  • October 19th, 2022 / 5 Mins read
  • Harshitha Raj
Update: We have a new list of the Best Chatbot Apps, updated for 2023, that’s bigger an...
customer support
8 Mins
What is Omnichannel Customer Support?
customer support
What is Omnichannel Customer Support?
  • September 27th, 2022 / 8 Mins read
  • Harshitha Raj
Omnichannel support integrates multiple customer engagement channels to provide a seamle...
chatbot
5 Mins
chatbot personality
chatbot
Chatbot Personality: The Secret Sauce for Enhancing Customer Experience
  • September 20th, 2022 / 5 Mins read
  • Harshitha Raj
Over the past few years, chatbots have stepped into the foray of mainstream business ope...
customer support
5 Mins
5 CX Leaders have built Customer Support
customer support
5 Leaders. 5 Tips. 1 Goal. Build Delightful Customer Support.
  • September 12th, 2022 / 5 Mins read
  • Harshitha Raj
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
customer support
17 Mins
what are customer support metrics
customer support
Customer Support Metrics: Definitions and How to Improve
  • August 24th, 2022 / 17 Mins read
  • Harshitha Raj
We discuss 15 essential customer support metrics, their definitions and tips to improve ...
customer support
5 Mins
Sail Through The Economic Crisis With AI-Powered Customer Support
customer support
Sail Through The Economic Crisis With AI-Powered Customer Support
  • July 25th, 2022 / 5 Mins read
  • Harshitha Raj
Economic crisis is looming over the world. Here’s how your customer support can keep u...
edtech
8 Mins
using whatsapp chatbot in the education sector
edtech
WhatsApp Chatbot for Edtech: A Complete Guide for 2022
  • July 19th, 2022 / 8 Mins read
  • Harshitha Raj
With education getting online, institutes need to have a solution to meet students there....
chatbot
5 Mins
FAQ chatbot feature
chatbot
Automate Your L1 Queries With an FAQ Chatbot
  • July 13th, 2022 / 5 Mins read
  • Harshitha Raj
An FAQ chatbot helps you answer all common and repetitive support queries in time. Know ...
whatsapp
9 Mins
Customer support on Instagram WhatsApp Facebook
whatsapp
Customer Support: Instagram vs Facebook vs WhatsApp
  • June 30th, 2022 / 9 Mins read
  • Harshitha Raj
How can you effectively support your users on the top 3 social platforms - Instagram, Fac...
ai vs humans
7 Mins
Chatbot vs human
ai vs humans
AI Chatbots Vs Humans – Which is better?
  • June 28th, 2022 / 7 Mins read
  • Harshitha Raj
Companies are questioning which service is better for their customers - human or AI-powe...
call centre
6 Mins
Call Centre Automation: What is it and What’s the Future
call centre
Call Centre Automation: What is it and What’s the Future
  • May 31st, 2022 / 6 Mins read
  • Harshitha Raj
As support becomes more customer focussed, the call centre is struggling to keep up. Aut...
healthcare
9 Mins
medical chatbot use cases
healthcare
Medical Chatbot: Let’s Chat-A-Bot it
  • April 7th, 2022 / 9 Mins read
  • Harshitha Raj
We chat about the different uses of Chatbots. In this blog, we discuss the future of Heal...

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