Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Customer Support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
For any business, customer feedback is a primary determinant of change and progression. I...
Artificial intelligence has changed the way banks and financial institutions function - ...
Being a platform with massive traffic, this is the best opportunity for businesses to us...
Update: We have a new list of the Best Chatbot Apps, updated for 2023, that’s bigger an...
Omnichannel support integrates multiple customer engagement channels to provide a seamle...
Over the past few years, chatbots have stepped into the foray of mainstream business ope...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
We discuss 15 essential customer support metrics, their definitions and tips to improve ...
Economic crisis is looming over the world. Here’s how your customer support can keep u...
With education getting online, institutes need to have a solution to meet students there....
An FAQ chatbot helps you answer all common and repetitive support queries in time. Know ...
How can you effectively support your users on the top 3 social platforms - Instagram, Fac...
Companies are questioning which service is better for their customers - human or AI-powe...
As support becomes more customer focussed, the call centre is struggling to keep up. Aut...
Here is what customer support experts have to say on how to deliver great customer suppo...
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