Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Customer Support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
It’s a big, crowded marketplace out there, full of consumers that want different thing...
WhatsApp Business is popular because it has already proven its strength in uplifting cust...
An inescapable truth of customer support is facing angry and difficult customers. In thi...
Brands are now more focused on offering efficient customer care in terms of quality and ...
With the growth of customer expectations, businesses need to rethink how they provide a ...
For an effective customer experience, focusing on the agent's experiences is as importan...
With businesses on the constant verge to expand their operations, speaking the local lan...
Constant customer support requires automation to do the heavy lifting. A reason to autom...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a...
Customer experience (CX) is the result of every interaction a customer has with your bus...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
We are nine months into 2020, the year which promised big things. Instead, we are living...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...
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