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Category: Customer Support

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customer support
3 Mins
Introducing Threshold- Your Ultimate SLA Tracking Tool
customer support
Introducing Threshold- Your Ultimate SLA Tracking Tool
  • May 2nd, 2024 / 3 Mins read
  • Harshitha Raj
Is the agent meeting the defined SLA time for responding to the customer?  Are t...
customer support
3 Mins
G2 Badges Spring 2024
customer support
G2 Spring 2024 Report: Verloop.io Emerges as the Undisputed Leader
  • April 4th, 2024 / 3 Mins read
  • Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
ai chatbots
11 Mins
AI Chatbots: A complete guide
ai chatbots
What is an AI Chatbot: How it Works, Use Cases, and Industrial Application
  • June 16th, 2025 / 11 Mins read
  • Harshitha Raj
Understanding AI Chatbots What if your business could hold thousands of conversations—s...
customer support
18 Mins
Conversational AI examples and use cases
customer support
Debunking Conversational AI with Examples and Use Cases
  • May 14th, 2025 / 18 Mins read
  • Harshitha Raj
Your customer lands on your website at midnight, frustrated because their payment didn’t...
customer support
5 Mins
how to make customer support strong
customer support
6 Things That Make Your Customer Support Strong
  • April 19th, 2021 / 5 Mins read
  • Harshitha Raj
It’s a big, crowded marketplace out there, full of consumers that want different thing...
whatsapp
8 Mins
whatsapp business for small business
whatsapp
WhatsApp Business For Small Businesses
  • April 14th, 2021 / 8 Mins read
  • Harshitha Raj
WhatsApp Business is popular because it has already proven its strength in uplifting cust...
customer experience
10 Mins
how agents can deal with angry customers
customer experience
10 Tips on How to Deal with Angry Customers
  • April 12th, 2021 / 10 Mins read
  • Harshitha Raj
An inescapable truth of customer support is facing angry and difficult customers. In thi...
customer support
10 Mins
proactive customer support
customer support
Proactive Customer Service: Definition, Importance and Tips
  • March 29th, 2021 / 10 Mins read
  • Harshitha Raj
Brands are now more focused on offering efficient customer care in terms of quality and ...
customer support
5 Mins
Automation is next big thing
customer support
Automation is the next big thing in customer support
  • March 8th, 2021 / 5 Mins read
  • Harshitha Raj
With the growth of customer expectations, businesses need to rethink how they provide a ...
customer experience
5 Mins
Agent Experience and Conversational AI
customer experience
To improve CX, start with an improved agent experience
  • February 26th, 2021 / 5 Mins read
  • Harshitha Raj
For an effective customer experience, focusing on the agent's experiences is as importan...
AI
5 Mins
Multilingual bots usage
AI
Globalise Your Business with a Multilingual Chatbot
  • January 19th, 2021 / 5 Mins read
  • Harshitha Raj
With businesses on the constant verge to expand their operations, speaking the local lan...
customer support
5 Mins
customer support automation done right
customer support
11 Ways to Automate Customer Support Without Losing Personalisation
  • December 23rd, 2020 / 5 Mins read
  • Harshitha Raj
Constant customer support requires automation to do the heavy lifting. A reason to autom...
customer experience
6 Mins
Improve Customer Relationship by handling customer complaints 3
customer experience
Address Customer Complaints and Better Your Customer Relationship
  • November 2nd, 2020 / 6 Mins read
  • Harshitha Raj
“Even though fewer customers may be experiencing problems, more customers are inclined ...
CAC
5 Mins
CAC
CAC
How to Calculate Customer Acquisition Cost (CAC) and Improve It?
  • October 14th, 2020 / 5 Mins read
  • Harshitha Raj
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a...
customer support
5 Mins
11 signs that you need to better your customer experience
customer support
11 Signs That You Need to Better Your Customer Experience – Part I
  • October 1st, 2020 / 5 Mins read
  • Harshitha Raj
Customer experience (CX) is the result of every interaction a customer has with your bus...
customer support
9 Mins
customer acquisition cost
customer support
Know Your Customer Acquisition Cost (CAC)
  • September 25th, 2020 / 9 Mins read
  • Harshitha Raj
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
customer support
6 Mins
business continuity for travel sector
customer support
Business Continuity for the Travel Sector – a Webinar
  • September 24th, 2020 / 6 Mins read
  • Harshitha Raj
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
covid-19
6 Mins
post covid-19 world
covid-19
The New Normal: What Does the Post-COVID-19 World Look Like?
  • September 15th, 2020 / 6 Mins read
  • Harshitha Raj
We are nine months into 2020, the year which promised big things. Instead, we are living...
customer support
5 Mins
first mover advantage during the pandemic
customer support
First mover advantage during the pandemic
  • September 11th, 2020 / 5 Mins read
  • Harshitha Raj
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...

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Leader
USA
Verloop Labs, Inc
44 Montgomery St
San Francisco, CA 94104
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Leader
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Magiclane App Services – Sole Proprietorship L.L.C.
Verloop Labs Ltd
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