Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Solutions
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Voice based conversational AI makes customer interactions easy, quick and efficient. Let...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
From assisting customers with orders to handling returns and FAQs, AI-powered voice automa...
Once considered as fiction, "talking" to machines is now a reality, thanks to the creati...
You call your bank to check a suspicious transaction.A familiar cycle begins—endless hol...
If you are responsible for managing debt collections at your bank or fintech institute, ...
Call centres aren't enough to support your customers and provide seamless experiences. Y...
When the market is full of products that offer the same value, businesses need to provid...
Picture this.You’re on a call with a Voice AI assistant, trying to confirm a meeting. Th...
Insurance voicebot can help you connect better with your customers through their innovativ...
Voicebots are automating customer support at scale. We look at how your business can lev...
What does it take to build a voicebot that exceeds expectations? We lay down the 8 impor...
In Q3 of the financial year 2024, the micro-lending sector recorded a gross loan portfolio...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: ...
Imagine calling a travel agency or booking MakeMyTrip to book your next getaway and being...
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