Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Voice
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Let’s say a man calls his bank.
He wants to break his Fixed Deposit and withdraw the ...
Automate First Notice of Loss with AI callFor insurance providers, First Notice of Loss (F...
How many “callback tomorrow” promises have your agents logged this month?It’s June a...
Voice banking is the new way to bank digitally in 2025 and beyond. Here’s why YOUR bank ...
Every minute matters in a support team’s day.When you’re handling hundreds of inquirie...
Technology has transformed customer support and service with AI and Interactive Voice Re...
Voice recognition is quietly solving deep-rooted inefficiencies in call centres. Here’...
It’s a Monday morning at a bustling customer support centre. The phone lines are flood...
Same Sound, Different Tune – The World of Voice Technology
Let's say you’re trying ...
Voice based conversational AI makes customer interactions easy, quick and efficient. Let...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
From assisting customers with orders to handling returns and FAQs, AI-powered voice automa...
Once considered as fiction, "talking" to machines is now a reality, thanks to the creati...
You call your bank to check a suspicious transaction.A familiar cycle begins—endless hol...
If you are responsible for managing debt collections at your bank or fintech institute, ...
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