Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Voice
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Considering using chatbots and voicebots to amplify your support process? And wondering ...
The introduction of Siri in 2011 marked a pivotal moment in human-computer interaction. Si...
When it comes to customer service, the quest for efficiency without compromising quality...
Voice AI tech is on the edge of revamping CX like never before. We will see how outreach A...
The journey of voice AI has been nothing short of remarkable. What started as basic voic...
Customer support has been an important aspect of any business. Your business doesn’t end...
Call centres are way ahead of the time when they had no choice but to work around proble...
Speech recognition is difficult to implement in real-time environments. We list the probl...
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