Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: AI/ML
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
The process of categorising a user’s message to the intent behind the text is called In...
Emojis constitute an important part of the text and are often ignored. However, using the...
Converse