Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: AI/ML
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
The process of categorising a user’s message to the intent behind the text is called In...
Emojis constitute an important part of the text and are often ignored. However, using the...
Converse