Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: best practices
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
With more than 1.5 billion active users -- or nearly one-third of the global internet aud...
An inescapable truth of customer support is facing angry and difficult customers. In thi...
Converse