Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: best practices
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
With more than 1.5 billion active users -- or nearly one-third of the global internet aud...
An inescapable truth of customer support is facing angry and difficult customers. In thi...
Converse