Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: bfsi
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
In Q3 of the financial year 2024, the micro-lending sector recorded a gross loan portfolio...
Improving customer engagement for a delightful experience is crucial to a customer reten...
Let's discuss the elephant in the room. That is the looming effect of COVID-19 on the big...
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