Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: call centre
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
As support becomes more customer focussed, the call centre is struggling to keep up. Aut...
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