Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: Conversational AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of...
Are you considering using a conversational chatbot for your customer support? In this pos...
AI in call centres makes your agent’s life easier and improves customer experiences wi...
AI-powered chatbots have transformed the way we understand customer support. No longer i...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled busines...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
[10 Step Guide]
The Art and Science of Devising Chatbot Conversations
Lear...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with...
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with ...
Will AI reduce jobs? Will AI take our jobs?
Several questions arise whenever we t...
Conversational AI is made up of 7 components to ensure a smooth, fast, and reliant custom...
Contact centers tend to have a bad reputation as cost centers. They require substantial ...
To build; or not to build – that is the question.Whether ’tis nobler in the enterpri...
Product data is fragmented across marketplaces, websites and online stores. A typical on...
Converse