Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
In a world full of conversational AI chatbots, selecting the one best suited for your co...
Real-time resolutions, happier CX, and cost-saving are a few ways mobile chatbots can be...
Social media is booming in Southeast Asia, resulting in an influx of social commerce bus...
Technology simplifies life.
Everything from the moment we wake up to when we slee...
As an insurance company, processing claims can be tiring. An insurance chatbot can autom...
The MENA region is full of opportunities for the Insurance and Lending sector. The GCC i...
Even though the banking and financial sector is taking its leap towards the future, cust...
The Middle East Insurance market has seen a systemic shift from disconnected technology ...
With a higher Internet penetration than the global average, businesses in the Middle Eas...
The insurance and lending sector is a customer-facing business and involves customers re...
The MENA region is full of opportunities for the Fintech sector. Financial inclusion is ...
Up to 80% of customers say customer experience is as important as the product or service...
Today, an ever-increasing number of businesses are incorporating chatbots into their web...
Conversational AI in logistics focuses on using the automation process to facilitate the...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
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