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customer support
3 Mins
G2 Badges Spring 2024
customer support
G2 Spring 2024 Report: Verloop.io Emerges as the Undisputed Leader
  • April 4th, 2024 / 3 Mins read
  • Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
customer support
3 Mins
Introducing Threshold- Your Ultimate SLA Tracking Tool
customer support
Introducing Threshold- Your Ultimate SLA Tracking Tool
  • May 2nd, 2024 / 3 Mins read
  • Harshitha Raj
Is the agent meeting the defined SLA time for responding to the customer?  Are t...
contact centre
5 Mins
3 contact centre challenges
contact centre
6 Burning Contact Centre Challenges that Voice AI Solves With Ease
  • July 22nd, 2025 / 5 Mins read
  • Aarti Nair
If contact centres had a stress meter, most would be peaking in the red. Between rising...
ai chatbots
11 Mins
AI Chatbots: A complete guide
ai chatbots
What is an AI Chatbot: How it Works, Use Cases, and Industrial Application
  • June 16th, 2025 / 11 Mins read
  • Harshitha Raj
Understanding AI Chatbots What if your business could hold thousands of conversations—s...
insurance
10 Mins
agent experience in insurance
insurance
Agent Experience and Conversational AI in the Insurance Sector (MENA)
  • August 2nd, 2021 / 10 Mins read
  • Harshitha Raj
The insurance and lending sector is a customer-facing business and involves customers re...
Conversational AI
10 Mins
Cutting Contact Centre Costs with Conversational AI
Conversational AI
Cutting Costs with Conversational AI in the Banking Sector (MENA)
  • August 2nd, 2021 / 10 Mins read
  • Harshitha Raj
The MENA region is full of opportunities for the Fintech sector. Financial inclusion is ...
Conversational AI
10 Mins
cutting costs with AI
Conversational AI
Cutting Costs with Conversational AI (MENA Region)
  • July 27th, 2021 / 10 Mins read
  • Harshitha Raj
Up to 80% of customers say customer experience is as important as the product or service...
chatbots
4 Mins
chatbots on website
chatbots
Top 10 Benefits of Adding a Chatbot on Your Website
  • July 20th, 2021 / 4 Mins read
  • Harshitha Raj
Today, an ever-increasing number of businesses are incorporating chatbots into their web...
logistics
4 Mins
using conversational AI in logistics
logistics
How To Use Conversational AI in Logistics Management
  • May 25th, 2021 / 4 Mins read
  • Harshitha Raj
Conversational AI in logistics focuses on using the automation process to facilitate the...
Conversational AI
5 Mins
how ai understands users intent
Conversational AI
Humans, Feelings and AI – Understanding User Intent
  • May 24th, 2021 / 5 Mins read
  • Harshitha Raj
What is user intent in AI? By understanding user intents, AI can answer customers questio...
foodtech
5 Mins
importance of conversational ai in foodservice industry
foodtech
How Conversational AI Plays a Key Role in Foodservice Industry
  • May 18th, 2021 / 5 Mins read
  • Harshitha Raj
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
covid-19
5 Mins
conversational AI is helping connect people during pandemic
covid-19
Continuing Conversations During the Pandemic
  • May 13th, 2021 / 5 Mins read
  • Harshitha Raj
With the uncertainties hovering high and the world transforming to locked economies due ...
email
6 Mins
key differences between email and conversational AI
email
Types of Customer Support: Email vs Conversational AI
  • April 28th, 2021 / 6 Mins read
  • Harshitha Raj
Conversational AI is trending and preferred communication tool for businesses. We look a...
travel
5 Mins
boost customer engagement in travel
travel
Boost Customer Engagement in Travel Using Conversational AI
  • April 20th, 2021 / 5 Mins read
  • Harshitha Raj
Travel agencies need to be prepared when the industry opens up again. We discuss the cus...
insurance
6 Mins
insurance industry uses conversational ai
insurance
Conversational AI in the Insurance Industry
  • April 5th, 2021 / 6 Mins read
  • Harshitha Raj
The appropriate implementation of conversational AI in the insurance industry can help s...
travel
5 Mins
Travel
travel
Why Should a Travel Agency Automate Its Activities?
  • January 27th, 2021 / 5 Mins read
  • Harshitha Raj
In a study, 81% of travel respondents considered it very important for brands to provide...
ecommerce
6 Mins
Conersational ai in ecommerce
ecommerce
Conversational Commerce: Redefining Ecommerce
  • October 8th, 2020 / 6 Mins read
  • Harshitha Raj
Ecommerce businesses today are the cusp of something extraordinary. As the pandemic take...
customer support
5 Mins
11 signs that you need to better your customer experience
customer support
11 Signs That You Need to Better Your Customer Experience – Part I
  • October 1st, 2020 / 5 Mins read
  • Harshitha Raj
Customer experience (CX) is the result of every interaction a customer has with your bus...
customer support
5 Mins
first mover advantage during the pandemic
customer support
First mover advantage during the pandemic
  • September 11th, 2020 / 5 Mins read
  • Harshitha Raj
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...

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Verloop Labs, Inc
44 Montgomery St
San Francisco, CA 94104
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Verloop Labs Ltd
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