Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: Conversational AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
The insurance and lending sector is a customer-facing business and involves customers re...
The MENA region is full of opportunities for the Fintech sector. Financial inclusion is ...
Up to 80% of customers say customer experience is as important as the product or service...
Today, an ever-increasing number of businesses are incorporating chatbots into their web...
Conversational AI in logistics focuses on using the automation process to facilitate the...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due ...
Conversational AI is trending and preferred communication tool for businesses. We look a...
Travel agencies need to be prepared when the industry opens up again. We discuss the cus...
The appropriate implementation of conversational AI in the insurance industry can help s...
In a study, 81% of travel respondents considered it very important for brands to provide...
Ecommerce businesses today are the cusp of something extraordinary. As the pandemic take...
Customer experience (CX) is the result of every interaction a customer has with your bus...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...
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