Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: csat
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Let’s say a customer receives a delayed product, reaches out to your support team, and...
We discuss 15 essential customer support metrics, their definitions and tips to improve ...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
...
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