Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: customer experience
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Earlier customers had basic expectations from a company – quality product or service a...
Multi-language capabilities, AI-powered conversations, and real-time monitoring are just...
Verloop.io introduces ‘Queue Position’ on its bot platform. It will help end-user...
Conversational AI is playing a more central role in today’s support organisation. Bran...
Experts believe that we are living in a post-COVID-19 world. The pandemic is now a defin...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bu...
WhatsApp Business API (WABA API) is always on the lookout for ensuring the communication...
An inescapable truth of customer support is facing angry and difficult customers. In thi...
For an effective customer experience, focusing on the agent's experiences is as importan...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Customer experience (CX) is the result of every interaction a customer has with your bus...
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