Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: customer support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Understanding
Call enter Script
Call centre interactions are a crucial ...
How to Reduce First Response Time?
“Hello? Is anyone there?”
If your customers are a...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
“Wait… what’s an entity again?”If you’ve ever sat through a chatbot demo, nodded...
When a customer in Dubai messages a brand on WhatsApp about a delayed delivery, they expec...
What’s the cost of a clunky client experience?
Revenue, retention, and reputation and a...
We look at different types of customer support and how to go about selecting the best op...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
Is your business riding the AI wave or watching from the shore?
In the UAE, artificial ...
Have you ever wished your app could handle customer queries the moment they arise—with...
Let’s say a customer receives a delayed product, reaches out to your support team, and...
Buying or renting a property can be a time-consuming and overwhelming process — for both...
In today's rapidly evolving and highly competitive business landscape, delivering except...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Today, providing excellent customer support is essential for any business to thrive. How...
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