Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: customer support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Guide on
Customer Support
Tickets
Every customer query is a story...
Conversational AI or AI Agent is trending and becoming the preferred communication tool f...
Customer Support Automation Trends in
UAE
Think about the last time you contacted a bran...
AI Agent
Handover
to Human
AI Agents — in both chat and voice ...
Understanding
Call enter Script
Call centre interactions are a crucial ...
How to Reduce First Response Time?
“Hello? Is anyone there?”
If your customers are a...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
“Wait… what’s an entity again?”If you’ve ever sat through a chatbot demo, nodded...
When a customer in Dubai messages a brand on WhatsApp about a delayed delivery, they expec...
What’s the cost of a clunky client experience?
Revenue, retention, and reputation and a...
We look at different types of customer support and how to go about selecting the best op...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
Is your business riding the AI wave or watching from the shore?
In the UAE, artificial ...
Have you ever wished your app could handle customer queries the moment they arise—with...
Let’s say a customer receives a delayed product, reaches out to your support team, and...
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